Managed Support & Maintenance
Already deployed automation in-house, or inherited processes from another vendor? What they need now is someone to keep them alive. We monitor, fix, and enhance your existing processes — handling the breakages that follow every system update, and upgrading what you have instead of rebuilding from scratch.
What you get
- Self-deployed processes stay healthy without hiring a full ops team
- Breakages surface and get fixed fast — no more silent failures
- Existing automation enhanced step by step, not rebuilt from zero
Typical timeline: Ongoing — monthly or annual agreements
What We Do
Managed Support & Maintenance, in four capabilities
Health Checks & Monitoring
Scheduled audits of every process, plus monitoring that alerts your team the moment a run fails — categorized by severity, not buried in logs.
Break-Fix & Incident Support
Bots break when the systems around them change — new UIs, updated APIs, patched logins. We respond within agreed SLAs, find the root cause, and restore the process.
Process Enhancement
Stabilize first, then improve: add document AI and LLM steps where they pay off, connect new systems, and lift throughput on the processes you already own.
Documentation & Handover
We recover processes nobody documented — reverse-engineering from running code and logs — then hand over runbooks so knowledge stops living in one person's head.
Deliverables
Exactly what lands on your desk
No vague outcomes. Every engagement ships concrete artifacts your team can own, run, and extend.
- Support agreement with agreed SLAs and response times
- Monitoring and alerting on process failures
- Monthly health report: success rates, incidents, fixes, recommendations
- Prioritized backlog of fixes and enhancements
- Up-to-date process documentation and runbooks
Typical toolset
Indicative — we choose tools to fit your environment.
- UiPath Orchestrator
- Power Automate
- Python & API integrations
- Teams alerting & reporting
Want to know if your systems are covered? Ask us directly
FAQ
Common questions
We built our automations in-house — can you take over support?
Yes. We start with a short audit: what runs where, what's fragile, what's undocumented. From there we agree an SLA and take over monitoring, fixes, and enhancements — no rebuild required.
Our original vendor is gone and there's no documentation. Is that a problem?
No. A large part of this work is reverse-engineering: reading the running processes, schedules, and logs to reconstruct what the system does, then documenting it properly as we stabilize it.
Can you enhance our existing processes, not just keep them alive?
That's the point of keeping them alive. Once a process is stable, we maintain a prioritized enhancement backlog — typically adding document AI, LLM-based steps, or new system integrations where they pay back fastest.
Ready to put support & maintenance to work?
Tell us about the process that’s costing you the most time. We’ll come back with an honest assessment of what automation can and can’t do for it.